Human Resources Management Essay

Activity 1 Understand the companionship, skills and behaviours required to be an good HR practitioner1.1 Explain the knowledge, skills and behaviours required to be effective in an identify HR consumptionThe CIPD earnd an HR Profession Map which provides a simulation for self-assessment activity which forms the basis of Continuous Professional knowledge. The map is suit subject for anyone operating(a) anywhere in the world and it has been designed to re of import firm HR master keys at e truly stage of their c beer. It is a view on how the HR incision extends and adds value to any governance in all sectors no question the shape or size. Through its simple and flexible structure the HRPM covers ecstasy professional battlegrounds and eight behaviours and it is set out in four bands of competence. The HRPM was flesh out starting from two key professional celestial orbits Strategy, Insights & Solutions and Leading and managing the function. Strategy, Insights & Solutions is at the issue of HRPM because it grows actionable insights and solutions, prioritised against deep melody aw atomic number 18ness. The Leading and managing the function professional argona provides active, insight-led leadership. The eight professional behaviours that HR practitioners need in order to be effective and chafe a contribution to the success of the organisation argon decisive thinker, skilled influencer, personally credible, collaborative, driven to de stick upr, courage to challenge and universe a role model. There argon different mixtures of behaviours that link to distributively professional area, but there are no requirements as to what behaviours are required for a original role however the four bands of professional competence will position the different levels of performance. The staff at dance orchestra 1 level are involved in support with brass providing first line advice, efficaciously managing education. Mainly customer support focused, they ado pt agreed methodology and processes and are usually flexible to change when new-sprung(prenominal) ideas are agreed. They have knowledge about how to deliver high type serving, handle and resolve complaints and approach difficult customers. At this level of competence staff actively develops understanding of the HR profession both at bottom, and beyond the organisation and work positive with otherwise areas of HR to deliver objectives. They chase for advice from team leaders and colleagues in order to achieve objectivesand supply the organisation with ideas, observations and suggestions for improvements when they become apparent. Staff at Band 1 plan and kill personal and professional culture and are aware of the organisation structure, culture, values, trading operations and goals, its range of products and functions and its customer base. The technical knowledge required for the role is met in professionals at this level of competence. They perceive the signifi shadowce of how the component move of HR combine to fallher to create an overall dish up for the business objectives. They comprehend how to work with others in HR to prioritise tasks and manage clip to r individually objectives.Professionals at this level of competence are confident inasking questions and seeking clarification, pursuing and reflecting feedback on personal performance and use it to modify practice and plan training (curiosity) using previous take, standards, procedures and common sense to make decisions (decisive thinking) identifying the key points to devolve, selecting the right means for the core and auditory modality (skilled influencer) demonstrating a consistently strong disposition for action and a appetency to succeed (driven to deliver) making a positive contribution to the team, supporting and coach colleagues through their day-to-day work( collaborative) taking satisfaction in be considered authorized and reliable by stakeholders and colleagues (pers onally credible) advocates personal, departmental and company values, processes and behaviour(positive role model) building relationships with colleagues in HR and with customersThe staff at Band 2 level has a calorie-free understanding of the evaluation process and has the ability to resolve all right fusss, where Band 3 acts as consultants, leading the professional area. They spend their eon in understanding the functional and business realities providing solutions. At Band 4 level are leading the function or professional area and are victimization and performance coaches for the hard issues. They develop the organisation and homosexual resources strategies.Activity 2 Know how to deliver timely and effective HR services to meet users call for2.1 Identify the needs of those using HR services within an organisation and explain how conflicting needs are identified and prioritisedIn order to deliver excellent customer service there are needed a mixture of both knowledge and ski lls. There is need of knowledge of the products and services supplied to the external customers for those services and products, the systems and procedures within the organisation and the network of inner(a) customers. The HR department is a service department to a range of customers. These can be external customers much(prenominal) as legal or government agencies, or within an organisation, the internal customers are Employees (current and potential), Line Managers, Senior Managers and Directors. Employees need professional HR support from real people partners and HR must be responsive and clear about what services it passs. HR has to be easy to contact and able to respond quickly and effectively, able to motivate its customers in order to summation their efficiency (bonuses and promotions), because the success of any organization depends on the employees potential. Employees are the main asset of any organisation. They require accurate and on time get and benefits, to be prov ided the motivation to work and given the fortune for training and development. Managers hope an HR function which understands the workforce and can uphold manage the proportionateness between employee and business needs. They need a proactive HR function which identifies issues before they happen and works with managers to address them. They would like HR to table service them with their about challenging personnel issues including motivation, change and skills development. Line managers need to be supported by strong organisational values and they also need to savour confident that their knowledge managers will treat them with respect. They need to be boost to reflect on their admit behaviour and how they are perceived by those they manage and they need to understand their impact on motivation consequently on performance. The needs of employees and managers may abouttimes be conflicting. For example, managers require tasks to be completed as quickly as possible with r attling well(p) results whereas employees want more(prenominal) time in order to complete certain tasks. An effective HR department must use knowledge, diplomacy and assertion in relations with both groups to find the right balance. A manner of resolving these conflicts is to focus on the overall needs of the organisation by ensuring that employees with the right skill sets are recruited. The skills and abilities of the employee must be aligned to their hypothesise role and HR has to honour developmentand training to ensure productiveness is reached and recognise people effectively with own selected ways of recognition. Despite the better(p) efforts of HR departments there are some times when customers needs cannot be met. In this case fair reasons must be provided in a professional and sensitive way.2.2 Identify different methods of communion and explain the advantages and disadvantages of each converse plays a very important role in the development of an organisation. Eve ry task in any role in a Human Resources department calls for good communication and is the simplest way to transfer education from one place to another. When a new employee is hired, good communication skills help pick the right person and make sure the person hired knows what the job involves. When training, coaching, or evaluating an employee superior communication will clarify the expectations from that person. When conflicts overturn high standard communication skills resolve the issues without creating more.Good communication can help toimprove relationships and teamwork,boost performance and productivitysolve problems effectively,create an environment conducive to openness for others.Oral communication is one of the most effective means of communication. Oral communication is very easy and simple. excessively it avoids time wasting. Spoken or Verbal Communication is required in situations like face-to-face meetings, telephone, team briefings, conferences and seminars.Adva ntages of verbal communication arethe prospect for instant feedback to make sure the message was understood and the opportunity of making decisions without any delays the occasion to utilize nonverbal clues (tone, body language, inflection) the permission to make specific points in detail and elaborate on any that are unclear points are broken down and clearly understoodthe fling to the recipients of undivided attention making them feel more important is very useful when it comes to the transmission of very private and confidential information comparatively cheaper means of communicationit can be achieved without the need of travelling to communicate with people outside the organization is particularly good when one wants to work or motivate people into doing something. simplicity in identifying mistakes and correction of the ones already said However, there are several disadvantages and the main one is miscommunication. In other words, whatever the listener hears is often not wha t is meant. The simplest words, for example, have a different connotation for different people. The most important disadvantages of Verbal Communication are there is no formal record of transaction which could later cause problems if the verbal message is passed on a abundant the hierarchy, then some distortions can occur during the process. lengthy and distant communications cannot be effectively conveyed verbally receiver may be in receipt of the message in his own perception and thus misunderstand the intent of the message. offhanded responses may not be carefully thought about.things like backdrop noise could interfere during the transmission of information and render the information unproductive Using non-verbal communication (e.g. body language, gestures, eye contact and posture) is another good method of communication. Body language can transfer attitudes toward a speaker unit even before a word is said and can be used to show the speaker engagement in the conversation. Non-verbal communications take facial expressions, the tone and pitch of the voice, gestures which can give clues and additional information and meaning over and above spoken (verbal) communication.The advantages of non-verbal communication are happening to speak with a person who cannot hearit gives the chance to communicate in places where talking audibly is avoided ability to communicate from small distance without needing to bid the voice The disadvantages of non-verbal communication areimpossibility to carry out long conversationsthe variety from culture to cultureparticularities of messages cannot be discussed in detailthat it is not a useful tool for public communicationthat it is less powerful than verbal communicationWritten Communication includes letters, e-mails, books, magazines, the net income or via other media. Writing skills are an important part of communication. Good writing skills exit the possibility to communicate messages with clarity and ease to a far bi gger audience than through face-to-face or telephone conversations.The advantages of written communication are as followsstrengthens and clarifies a verbal messageallows records to be unploughed for future referencemore reliable than oral communicationmore precise than any other means of communicationcan be stored for future analysiscan be easily distributed to recipients that are in different locations. Disadvantages associated with the written communication are that can take a considerable amount of time to produceinflexibilityfeedback is not conterminousslows down the decision making processcan be very expensive to produce and to disseminate2.3 Describe how to build and maintain effective service delivery The HR professional ensures that the delivery of HR service and information to leaders, managers and staff within the organisation is accurate, good, timely and cost effective. Feedback and complaints are important as they give HR assistants the opportunity to improve themsel ves, their processes and services. When dealing with complaints in order to obtain a positive result the problem must be clarified and solution options must be identified. By solving customers problems, or fulfilling their needs loyalty and competitive advantage is being built.Activity 3 Be able to reflect on own practice and development needs and maintain a plan for personal development3.1 Explain the concept and importance of CPDContinuous Professional Development (CPD) is a combination of approaches, ideas and techniques that will help me to manage my own development and growth. The CIPD CPD principles are as followsdevelopment is continuous in the sense that members actively seek to improve their skills, knowledge and performance members show an active amuse in the internal and external environment and in the continuous development and improvement of self and others at both organisation and individual levels development is owned and managed by the individual, learnedness from all experiences, combined with reflection as a key activity3.2 Undertake a self-assessment of capabilities as an HR or L&D practitioner and identify development needs Studying CPD is important as it gives me a number of benefits and helps me to build my own confidence and credibility with employers CPD enables me totake steps to achieve my goals by way on my training and development be more productive and efficienthighlight my skills and achievements within a framework that is recognised by employers.3.3 assess options to meet identified development needsAdvantages of distance learning aredoes not require commutingcan study from anywhere composition pursuing the education of my choice gain extra knowledgeself-paced learningDisadvantages of distance learning arecostly and complex technologyrequires boot out planning and time management to get make sure assignments are done on time the hidden costsdoes not offer immediate feedbackdistance learning degrees may not be admit by all employers distance learning does not give the opportunity to work on oral communication skills do not get the practice of verbal interaction with professors and other students social isolation boilers suit saves you money and time as you can schedule learning some other aspects of your personal and professional life. You do not have to live in the same city or the same country to calculate the learning institution of your choice. You can study wherever you have entranceway to a computer and Internet connection. You can transfer the computer and Internet skills that you will gain in the process of your distance learning experience to other facets of your life. However social isolation is lessened with advances and use of communication technologies such as bulletin boards, threaded discussions, social networking, chats, email and moving picture conferencing.